Contact
CONTACT US
At NetMilli, our highest priority is to support your professional e-commerce experience with the same level of quality and reliability after the sale as we do during the sales process. You can reach our expert team via the channels below for all your questions regarding professional cutlery, kitchen equipment, and personal care/hairdressing products, as well as for technical support requests, B2B (corporate) bulk purchase inquiries, and after-sales services (shipping tracking, returns, exchanges, etc.).
To ensure we provide you with the fastest and most accurate solution, please remember to include your order number in your messages regarding your orders.
OUR FAST COMMUNICATION CHANNELS AND USAGE PURPOSES
- WhatsApp Support Line: Our fastest communication channel for instant order status inquiries, product stock information, technical questions, and for submitting images for damaged shipment reports.
- E-Mail Support: Use this for corporate quote requests, bulk purchases, detailed product consultations, invoice requests, and official return/exchange notifications requiring a written record. Emails are responded to within 24 hours at the latest, depending on operational volume.
- KEP (Registered Electronic Mail): Our secure, e-signed infrastructure for business-to-business (B2B) official correspondence, legal notices, and formal notifications.
CORPORATE COMMUNICATION AND COMPANY INFORMATION
- Trade Name: Resul Ertuğrul (NetMilli)
- Tax Office and Number: Küçükçekmece Tax Office / 3740011366
- Headquarters and Operational Address: Fatih Mah. Prof. Dr. Aziz Sancar Cad. No: 82 İç Kapı No: 27 Küçükçekmece / İstanbul
- Phone / WhatsApp Support Line: 0541 209 08 32
- General Support E-mail: info@netmilli.com
- Official KEP Address: resul.ertugrul@hs09.kep.tr
(Note: Our headquarters address mentioned above is our e-commerce operations, packaging, and logistics management center. We do not provide direct over-the-counter retail sales or in-store product displays. You may send your returns to this address via cargo.)
OUR WORKING HOURS AND RESPONSE TIMES
Our customer service and operations team works actively during the following time slots to provide you with uninterrupted and high-quality service:
- Weekdays (Monday - Friday): 09:00 - 18:00
- Saturday: 09:00 - 13:00
- Sunday and Public Holidays: Closed
WhatsApp messages, emails, and contact form requests received outside of business hours, on Sundays, or on public holidays are queued in our system and are diligently answered with priority by our expert team during the first hours of the next business day.
