Preliminary Information Form

PRE-INFORMATION FORM

ARTICLE 1 – SELLER AND SERVICE PROVIDER INFORMATION

  • Trade Name: Resul Ertuğrul (NetMilli)
  • Headquarters Address: Fatih Mah. Prof. Dr. Aziz Sancar Cad. No: 82 Internal Door No: 27 Küçükçekmece / Istanbul
  • Phone: 0541 209 08 32
  • E-mail: info@netmilli.com
  • Registered Electronic Mail (KEP) Address: resul.ertugrul@hs09.kep.tr
  • Tax Office and Number: Küçükçekmece Tax Office / 3740011366

(Hereinafter referred to as the "SELLER" in this text.)

ARTICLE 2 – BASIC CHARACTERISTICS OF THE SUBJECT PRODUCT AND SERVICES 2.1. The type, quantity, brand/model, basic characteristics, unit price, total sales price including all taxes, delivery costs, and payment terms of the purchased products (professional cutting tools, barber/hairdresser equipment, personal care products, etc.) are clearly stated on the order summary page presented electronically to the BUYER immediately before the order transaction is confirmed. 2.2. The SELLER cannot be held responsible for obvious and unusual price inaccuracies resulting from systemic or typographical errors (decimal shifts, currency errors, system delays, etc.). In such a case, the SELLER reserves the right to cancel the order and refund the collected amount in full.

ARTICLE 3 – DELIVERY TERMS, COSTS, AND PERFORMANCE COMMITMENT 3.1. Orders with confirmed payments are delivered to the cargo company within 1–3 business days under normal circumstances. The time taken to reach the address after delivery to the cargo company is generally 1–3 business days, depending on the delivery region and the carrier's distribution plan. Standard shipping within Turkey is free regardless of the minimum purchase amount. The consumer's legal rights are reserved. 3.2. If the BUYER is not at the address at the time of delivery, the SELLER shall be deemed to have fulfilled its obligation fully and completely. Any additional shipping and return costs arising from the BUYER receiving the product late, leaving it at the cargo branch, or the cargo being returned to the SELLER shall be borne by the BUYER. 3.3. CARGO DAMAGE CONTROL (Critical Obligation): The BUYER is obliged to check the outer appearance of the package at the time of delivery. Packages that are clearly dented, torn, wet, or damaged must not be accepted under any circumstances, and a "Damage Assessment Report" must be requested from the courier. Claims that products received without a report were damaged during shipping will be legally considered invalid, and the SELLER will not accept any responsibility.

ARTICLE 4 – RIGHT OF WITHDRAWAL 4.1.

The BUYER, acting as a consumer, has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the goods, without giving any reason and without paying any penalty. 4.2. In order to exercise the right of withdrawal, a written notification must be made to the SELLER via the e-mail or KEP address stated above within this period. 4.3. It is mandatory that the products to be returned are delivered complete and undamaged, together with their box, packaging, standard accessories (if any), warranty certificate, and the original invoice. 4.4. The BUYER is obliged to send the product to be returned via the cargo company contracted by the SELLER. For returns sent with a company other than the cargo company specified by the SELLER for returns, the shipping cost and the risk of damage that may occur in transit belong entirely to the BUYER.

ARTICLE 5 – EXCEPTIONS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (HYGIENE AND LOSS OF COMMERCIAL VALUE)

In accordance with Article 15 of the Regulation on Distance Contracts numbered 29188, the right of withdrawal cannot be exercised under any circumstances in the following cases: 5.1. Hygiene and Health Exception: For shavers, razor blades, razors, straight razors, beard/shaving brushes, scissors, manicure/pedicure tools, tweezers, cosmetic products, and all personal care products that come into direct contact with the skin/carry a risk of blood-borne transmission, it is a condition for the exercise of the right of withdrawal that the packaging of the products has not been opened, the safety seal/protective gelatin has not been torn, and the product has definitely not been tested/used. 5.2. Cutting Tools Exception: It is essential that the professional chef, kitchen, and chopping knives offered for sale do not lose their salable commercial quality. If the knife is brought into contact with food or any hard surface, tested, scratched, or sharpened, the product will fall into the "second-hand" status, and its return will not be accepted. 5.3. Corporate/Commercial Purchases (B2B): Purchases for which the invoice is issued on behalf of a legal entity or a commercial enterprise (Merchant) are outside the scope of Law No. 6502 and are subject to the provisions of the Turkish Commercial Code (TTK). In such commercial purchases, the unconditional "14-day right of withdrawal" does not apply. Notifications of defective goods are subject to the legal periods in the TTK (2 days for apparent defects, 8 days for hidden defects).

ARTICLE 6 – RETURN PROCEDURE AND REFUND 6.1.

After the notification of the right of withdrawal, the BUYER is required to send the product to the following return address within 10 (ten) days in accordance with legal legislation: Return Address: Fatih Mah. Prof. Dr. Aziz Sancar Cad. No: 82 Internal Door No: 27 Küçükçekmece / Istanbul 6.2. For returns with commercial/corporate invoices, it is a legal necessity that a "Return Invoice" (based on the unit price of the product, excluding the shipping share) is issued by the returning institution for the return process to be completed. Corporate returns without a return invoice will not be accepted. 6.3. The compliance of the returned products with the conditions specified in ARTICLE 5 is examined by the SELLER's quality control unit. For returns that meet the conditions, the instruction for the refund is given to the bank via the payment method used by the BUYER within the legal 14 days following the return approval. The process of the refund reflecting on credit card accounts depends entirely on the bank's transaction process, and the SELLER does not have the right to intervene in this process.

ARTICLE 7 – RESOLUTION OF DISPUTES AND AUTHORIZED COURTS

In any dispute arising from the implementation of this Pre-Information Form, the Provincial or District Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services or where the BUYER is domiciled are authorized, within the monetary limits announced by the Ministry of Trade of the Republic of Turkey in December each year. In transactions of a commercial nature (where the invoice is issued in the name of a company/institution), Istanbul Çağlayan Courts and Execution Offices are authorized.

ARTICLE 8 – ACCEPTANCE AND APPROVAL

The BUYER declares and undertakes that they have read all the articles in this Pre-Information Form, the characteristics of the product, the sales price, the restrictions on the right of withdrawal, and the delivery conditions, and that they accept the legal bindingness by giving approval electronically with their free will.