Warranty Policy

COMPREHENSIVE WARRANTY, PRODUCT ACCEPTANCE AND QUALITY ASSURANCE POLICY

As NetMilli, we stand behind the quality of our entire product range, from the Spanish Arcos knives and German Solingen cutting tools we offer on our platform to professional Oster hair clippers and traditional shaving equipment. By integrating the strictest consumer satisfaction and quality assurance standards applied by global e-commerce giants (Amazon, Apple, etc.) with our local legal regulations, we operate on the principle of "Unconditional Customer Security."

This Warranty Policy regulates the warranty conditions, in-scope/out-of-scope situations, and application processes for your products with absolute clarity, within the framework of the Law on the Protection of Consumers No. 6502, the Regulation on Warranty Certificates, and the Regulation on Distance Contracts.

CONTACT AND OPERATIONS CENTER INFORMATION

  • Trade Name / Data Controller: Resul Ertuğrul (NetMilli)
  • Tax Office and No: Küçükçekmece Tax Office / 3740011366
  • Headquarters and Operations Address: Fatih Mah. Prof. Dr. Aziz Sancar Cad. No: 82 Internal Door No: 27 Küçükçekmece / Istanbul
  • Telephone / WhatsApp Support Line: 0541 209 08 32
  • General Support E-mail: info@netmilli.com
  • Official Registered E-mail (KEP) Address: resul.ertugrul@hs09.kep.tr
  • Working Hours: Weekdays: 09:00 - 18:00 | Saturday: 09:00 - 13:00 (Closed on Sundays)

ARTICLE 1 – LEGAL WARRANTY PERIOD AND SCOPE

1.1. All original products purchased from the NetMilli platform are subject to the legally mandated 2 (two) year legal warranty from the date of invoice (excluding special professional products where the relevant manufacturer's warranty is for a longer period). 1.2. The right to a legal warranty is valid only for final purchasers who qualify as consumers under Law No. 6502. In B2B purchases where the invoice is issued in the name of a legal entity/merchant (company), the provisions of the Turkish Commercial Code (TTK) apply, and notifications regarding warranty and defective goods are subject to the relevant commercial continuity and notification periods.

ARTICLE 2 – SITUATIONS COVERED BY WARRANTY (MANUFACTURING DEFECTS)

In the following cases, products are fully covered by warranty, and repair, one-to-one replacement, or refund processes are initiated under the NetMilli guarantee:

  • Material and Metallurgical Defects: Latent material weaknesses that subsequently appear in the steel casting or alloy (e.g., in Arcos Nitrum steel),
  • Workmanship and Production Defects: Non-standard defects, welding/riveting errors occurring during the factory assembly of the product,
  • Mechanical and Motor Failures: Internal motor, circuit board, or mechanism failures in professional electrical appliances (Oster hair clippers, etc.) that occur under normal usage conditions and are not due to user error.

ARTICLE 3 – SITUATIONS OUTSIDE THE SCOPE OF WARRANTY (EXCEPTIONS)

Damages caused by using the product for purposes other than its intended use or by deviating from manufacturer instructions are outside the scope of the warranty:

  • Physical Damage Caused by the User: Damage caused by dropping the product, striking it against a hard object, bending it, breaking it, or improper storage,
  • Unauthorized Intervention and Sharpening: Incorrect sharpening, grinding, or modification of professional cutting tools (knives, scissors) by unauthorized third parties or machines, contrary to the techniques recommended by the manufacturer,
  • Improper Maintenance and Chemical Damage: Cleaning devices (shaving/clipping machines) with unsuitable chemicals instead of recommended original oils (Oster Oil, etc.), immersion in water, liquid contact, or corrosion,
  • Natural Wear and Consumables: Natural wear such as the blades becoming dull over time due to intensive use, or the wear of clipper blades/carbon brushes over time,
  • Hygienic Product Exceptions: Hygiene risks that arise after opening or using shaving brushes, razor blades, straight razors, and personal care products that come into direct contact with the skin (these are excluded from warranty and return policies due to health regulations).

ARTICLE 4 – 14-DAY RIGHT OF WITHDRAWAL AND CUSTOMER SATISFACTION GUARANTEE

4.1. If you are not satisfied with the features or expectations of the product you have purchased, you may exercise your right of withdrawal within 14 (fourteen) days from the date of delivery, provided that the packaging has not been opened and the product has not lost its commercial viability. 4.2. Within the scope of customer satisfaction, the NetMilli team provides active support during working hours to offer you the fastest solution (replacement, guidance, or direction) for any experience-related issues you may have with the product.

ARTICLE 5 – WARRANTY AND TECHNICAL SERVICE APPLICATION PROCEDURE

The steps you need to follow when you want to submit an inquiry or request under warranty are as follows:

  1. Send clear photos or videos showing the defect of the product, along with your order number, to info@netmilli.com or our WhatsApp support line at 0541 209 08 32.
  2. After receiving pre-approval, send the product to our headquarters address using the contracted shipping company specified by us, along with its original box, invoice, and all accessories.
  3. Products that reach our warehouse and technical unit are examined under video recording; the result will be notified to you within the legal periods at the latest, in accordance with the manufacturer's or quality control report.