Returns and Refund Policy
RETURN AND REFUND POLICY
As NetMilli, our primary goal is to deliver our professional-standard products to you in a complete and secure manner. This policy has been established as a constitution to ensure that return and exchange processes are conducted in a manner that is fair, transparent, and protective of the legal rights of both parties, leaving no room for interpretation, within the framework of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts No. 29188.
SELLER, RETURN ADDRESS, AND CORPORATE CONTACT INFORMATION
- Trade Name: Resul Ertuğrul (NetMilli)
- Tax Office and No: Küçükçekmece Tax Office / 3740011366
- Return and Headquarters Address: Fatih Mah. Prof. Dr. Aziz Sancar Cad. No: 82 İç Kapı No: 27 Küçükçekmece / İstanbul
- Phone / WhatsApp: 0541 209 08 32
- E-mail: info@netmilli.com
- Registered Electronic Mail (KEP) Address: resul.ertugrul@hs09.kep.tr
ARTICLE 1 – CHANGE OF MIND AND EXERCISE OF THE RIGHT OF WITHDRAWAL (14-DAY LEGAL PERIOD)
1.1. Our customers who are real persons with the status of consumer have the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product to themselves or to a third party designated by them, without assuming any legal or criminal liability and without giving any justification, provided that the absolute exceptions specified in the legislation and detailed in Article 3 are reserved. 1.2. The right of withdrawal period begins on the day the consumer receives the final goods in the case of multiple goods subject to a single order delivered separately; for goods consisting of multiple parts, it begins on the day the final part is received. 1.3. In order to exercise the right of withdrawal, it is mandatory to provide a clear, written, and provable prior notification to the SELLER via KEP, e-mail, or the official WhatsApp communication line within this period. Returns sent without prior notice will not be accepted to ensure that operational directions can be carried out correctly and that the product is not lost in the warehouse.
ARTICLE 2 – RETURN ACCEPTANCE CONDITIONS (GENERAL COMMERCIAL QUALITY TERMS)
For the returned products to be accepted, the following physical and legal conditions must be fully met: 2.1. Original Packaging and Integrity: The product must be delivered complete and undamaged, together with its original box, packaging, protective foam/blister packs (if any), standard accessories, warranty certificate, and user manuals. Returns of products whose original box is torn, taped with packing tape, or to which a shipping label has been applied directly will be strictly rejected as they will be deemed to have "lost their commercial value." 2.2. Unused Status Principle: It is essential that the product has absolutely not been used, assembled, tested, and that its resaleability (not having fallen into "second-hand" status) has not been compromised. 2.3. Corporate/Commercial Purchases (Invoice Requirement): For purchases where the invoice is issued in the name of a company or institution (Legal Person/Merchant), it is mandatory for the returning institution to issue a "Return Invoice" (only for the product price, excluding the shipping fee) in the name of the SELLER for the return process to be legally completed. Corporate purchases for which no return invoice is issued will be rejected.
ARTICLE 3 – PRODUCTS THAT CANNOT BE RETURNED DUE TO HYGIENE AND PROFESSIONAL USE (ABSOLUTE EXCEPTIONS)
Pursuant to Article 15/(1)-ç of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for products whose packaging, tape, seal, or package has been opened after delivery, and which are not suitable for return in terms of health and hygiene. 3.1. Barber, Hairdresser, and Personal Care Equipment: Shaving machines, spare cartridges, razor blades, straight razors, beard and shaving brushes, combs, scissors, manicure/pedicure tools, tweezers, cosmetics, and all sensitive professional products that come into direct contact with the skin or carry a risk of blood-borne transmission are within this scope. If the safety seal is broken, the protective blister packaging is opened, or the hair/steel surface of the product has been tested/used, the return request will be immediately rejected in accordance with public health laws. 3.2. Professional Cutting Tools and Knives: It is essential that cutting tools such as Arcos etc. branded professional kitchen and chef's knives do not lose their saleable commercial value. If these products are removed from their packaging and brought into contact with food or any cutting board/hard surface, if even a microscopic scratch occurs on them, or if they undergo any sharpening process, the product will enter the "second-hand" status and will therefore be outside the scope of the right of withdrawal.
ARTICLE 4 – SHIPPING PROCESS: DEFECTIVE, DAMAGED, OR INCORRECT PRODUCT DELIVERY
4.1. Obligation of Damage Assessment Report: The SELLER is responsible for delivering the products to the cargo company complete and undamaged. The consumer is obliged to check the outer surface of the package upon receiving it. If there is visible crushing, tearing, signs of impact, or liquid contact on the package, the product should not be accepted, and a "Damage Assessment Report" must be obtained from the cargo officer. 4.2. Legal Disclaimer: Any subsequent objections regarding products received from the cargo company without a report, claiming they were damaged during the shipping process or that the box contents were incomplete, will be considered legally invalid. By signing for the package, the customer legally acknowledges that the product has arrived in good condition. 4.3. Production-Based Defective Goods: If a production-based defect is detected when opening the package after delivery, or if a product completely different from your order has been sent, notification must be made to the SELLER via our WhatsApp line or e-mail with visual evidence on the same day, before the product is put into use. If, as a result of the SELLER's inspection, the product is found to be defective, an exchange with a new one will be made as quickly as possible, or a refund will be provided, with shipping costs covered by the SELLER.
ARTICLE 5 – RETURN SHIPMENT, INSPECTION, AND APPROVAL PROCEDURE
5.1. After the withdrawal notice has received preliminary approval from the SELLER, the consumer is obliged to send the product within 10 (ten) days via the cargo company (or cargo code) that the SELLER has contracted with and previously specified. 5.2. Packages sent via a cargo company other than the one specified by the SELLER, sent as "receiver pays," will be rejected by our warehouse without being accepted. In this case, the shipping fee and any risk of damage during transit will be borne by the sender. 5.3. Returns reaching our warehouse are inspected by the Quality Control Unit, opened in the presence of 24/7 recording camera systems. A final approval or rejection report regarding whether the product meets the conditions in Article 2 and Article 3 is prepared and notified to the consumer.
ARTICLE 6 – Refund Process and Timelines
6.1. If it is determined and approved that the returned product fully complies with the right of withdrawal terms and return conditions, the SELLER will issue an instruction to the bank/payment institution for the refund of the product price within the 14 (fourteen) day legal period. 6.2. Bank Reflection Times: The time it takes for the refund to reflect in consumer accounts depends entirely on the internal procedures of the bank conducting the transaction. The reflection of the refund amount to credit card accounts can take 2 to 10 business days according to interbank agreements; reflection to debit (bank/salary) cards can take up to 30 business days. The SELLER has no right to intervene in the system or responsibility for delays regarding these waiting periods. 6.3. For installment purchases, the refund amount is paid to the bank in a single payment, but due to the bank's internal operations, the payment may be reflected on your statement in installments.